This position is the direct relationship with our customers, warehouses, Houston Ports and Rail docks/ramps, and our internal drayage operations. Primary responsibility is providing timely, accurate, and efficient service to our customers. Customer Care Specialist will handle multiple accounts with a diverse customer base. This position requires strong problem-solving skills, product knowledge, and superior communication ability.

Essential Duties and Responsibilities:

Other duties may be assigned as deemed appropriate by Management.

  • Reconcile and maintain equipment profiles of entire OptiX fleet
  • Approve invoices and ensure documentation uploaded into fleet maintenance program
  • Maintain schedule for Mobile Mechanic and Vendors to ensure timely repairs of OptiX equipment
  • Develop and maintain excellent working business relationships with Vendors (Internal and External).
  • Manage parts inventories across multiple sites including replenishment schedules.
  • Effectively communicate and schedule all pick-up and deliveries of new and existing equipment
  • Follow up on all repair items to ensure timely completion of task
  • Promptly and effectively solve any issues with equipment
  • Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, utilization of equipment utilization.
  • Work with other functional areas to serve best service OptiX – Customer Service, Dispatch, finance (billing), Operations, etc.

Skill Sets and Requirements:

  • Can-do, positive service attitude
  • Equipment Management experience preferred
  • Strong written and oral communication skills
  • Independent thinking and problem-solving skills
  • Computer Literacy
  • Attention to detail and accuracy
  • Organizational Aptitude
  • Ability to multi-task
  • Typing speed of 40+ WPM
  • Impeccable follow-through and commitment to quality customer service
  • Desires fast paced environment
  • Bi-Lingual is a plus (Spanish)



  • High School Diploma or GED



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