Maintenance Coordinator

This position is the direct relationship with our customers, warehouses, Houston Ports and Rail docks/ramps, and our internal drayage operations. Primary responsibility is providing timely, accurate, and efficient service to our customers. Customer Care Specialist will handle multiple accounts with a diverse customer base. This position requires strong problem-solving skills, product knowledge, and superior communication ability.

Essential Duties and Responsibilities:

Other duties may be assigned as deemed appropriate by Management.

• Reconcile and maintain equipment profiles of entire OptiX fleet
• Approve invoices and ensure documentation uploaded into fleet maintenance program
• Maintain schedule for Mobile Mechanic and Vendors to ensure timely repairs of OptiX equipment
• Develop and maintain excellent working business relationships with Vendors (Internal and External).
• Manage parts inventories across multiple sites including replenishment schedules.
• Effectively communicate and schedule all pick-up and deliveries of new and existing equipment
• Follow up on all repair items to ensure timely completion of task
• Promptly and effectively solve any issues with equipment
• Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, utilization of equipment utilization.
• Work with other functional areas to serve best service OptiX – Customer Service, Dispatch, finance (billing), Operations, etc.

Skill Sets and Requirements:

• Can-do, positive service attitude
• Equipment Management experience preferred
• Strong written and oral communication skills
• Independent thinking and problem-solving skills
• Computer Literacy
• Attention to detail and accuracy
• Organizational Aptitude
• Ability to multi-task
• Typing speed of 40+ WPM
• Impeccable follow-through and commitment to quality customer service
• Desires fast paced environment
• Bi-Lingual is a plus (Spanish)

 

Education/Experience:

• High School Diploma or GED