This position is the direct relationship with our customers, warehouses, Houston Ports and Rail docks/ramps, and our internal drayage operations.  Primary responsibility is providing timely, accurate, and efficient service to our customers.  Customer Care Coordinator will handle multiple accounts with a diverse customer base.  This position requires strong problem-solving skills, product knowledge, and superior communication ability.

Essential Duties and Responsibilities:

Other duties may be assigned as deemed appropriate by Management.

• Develop and maintain excellent working business relationships with customers.
• Responsible for all communication with customers and Linc departments to ensure customer orders are handled at the highest level of exceptional customer service
• Track all orders are entered in container management system – VIntermodal Manager
• Track and trace containers in VIntermodal using rail and port tracing; monitoring import and export containers
• Closely monitor Vessel schedule changes from the terminals and communicate to customer and operations accordingly
• Effectively communicate and schedule all pick-up and delivery order information with customer, dispatch, and over the road carriers as needed
• Follow up on deliveries to ensure all are dispatched according to the schedule and communicate with customers any issues or delays
• Promptly and effectively solve any issues with deliveries and or equipment
• Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, and utilization of Link systems
• Cross train with other Customer Care Coordinators and keep desk manuals up to date
• Ensure all documentation, orders processing, and dispatch has been completed on orders and prepare orders for invoicing.
• Work with other functional areas to serve the customer – finance (billing), dispatch, management, etc.
• Verify new accounts are set up properly and make necessary changes for existing accounts as needed

Skill Sets and Requirements:

• Can-do, positive service attitude
• VIntermodal experience preferred
• Strong written and oral communication skills
• Independent thinking and problem-solving skills
• Computer Literacy
• Attention to detail and accuracy
• Organizational Aptitude
• Ability to multi-task
• Typing speed of 40+ WPM
• Impeccable follow-through and commitment to quality customer service
• Desires fast paced environment
• Bi-Lingual is a plus (Spanish)

Minimum Qualifications:

• High School Diploma or GED