This position is the direct relationship with our customers, warehouses, Houston Ports and Rail docks/ramps, and our internal drayage operations.  Primary responsibility is providing timely, accurate, and efficient service to our customers.  Customer Care Coordinator will handle multiple accounts with a diverse customer base.  This position requires strong problem-solving skills, product knowledge, and superior communication ability.

Essential Duties and Responsibilities:

Other duties may be assigned as deemed appropriate by Management.

  • Develop and maintain excellent working business relationships with customers.
  • Responsible for all communication with customers and Linc departments to ensure customer orders are handled at the highest level of exceptional customer service
  • Track all orders are entered in container management system – VIntermodal Manager
  • Track and trace containers in VIntermodal using rail and port tracing; monitoring import and export containers
  • Closely monitor Vessel schedule changes from the terminals and communicate to customer and operations accordingly
  • Effectively communicate and schedule all pick-up and delivery order information with customer, dispatch, and over the road carriers as needed
  • Follow up on deliveries to ensure all are dispatched according to the schedule and communicate with customers any issues or delays
  • Promptly and effectively solve any issues with deliveries and or equipment
  • Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, and utilization of Link systems
  • Cross train with other Customer Care Coordinators and keep desk manuals up to date
  • Ensure all documentation, orders processing, and dispatch has been completed on orders and prepare orders for invoicing.
  • Work with other functional areas to serve the customer – finance (billing), dispatch, management, etc.
  • Verify new accounts are set up properly and make necessary changes for existing accounts as needed

Skill Sets and Requirements:

  • Can-do, positive service attitude
  • VIntermodal experience preferred
  • Strong written and oral communication skills
  • Independent thinking and problem-solving skills
  • Computer Literacy
  • Attention to detail and accuracy
  • Organizational Aptitude
  • Ability to multi-task
  • Typing speed of 40+ WPM
  • Impeccable follow-through and commitment to quality customer service
  • Desires fast paced environment
  • Bi-Lingual is a plus (Spanish)

Minimum Qualifications:

  • High School Diploma or GED



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